Elements and Performance Criteria
- Determine strategies for delivery of human resource services
- Analyse business strategy and operational plans to determine human resource requirements
- 1.2 Review external business environment and likely impact on organisation's human resource requirements
- Consult line and senior managers to identify human resource needs in their areas
- 1.4 Review organisation's requirements for diversity in the workforce
- Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals
- Develop and agree on strategies and action plans for delivery of human resource services
- Agree and document roles and responsibilities of human resource team, line managers, and external contractors
- Manage the delivery of human resource services
- Develop and communicate information about human resource strategies and services to internal and external stakeholders
- Develop and negotiate service agreements between the human resource team, service providers and client groups
- Document and communicate service specifications, performance standards and timeframes
- Identify and arrange training support if required
- Agree on, and arrange monitoring of quality assurance processes
- Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
- Identify and rectify underperformance of human resource team or service providers
- Identify appropriate return on investment of providing human resource services
- Evaluate human resource service delivery
- Establish systems for gathering and storing information needed to provide human resource services
- Survey clients to determine level of satisfaction
- Capture ongoing client feedback for the review processes
- Analyse feedback and surveys and recommend changes to service delivery
- Obtain approvals to variations in service delivery from appropriate managers
- Support agreed change processes across the organisation
- Manage integration of business ethics in human resource practices
- Ensure personal behaviour is consistently ethical and reflects values of the organisation
- Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices
- Observe confidentiality requirements in dealing with all human resource information
- Deal promptly with unethical behaviour
- Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour